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Facebook staff reveal the ‘pain’ of data and abuse scandals in new film detailing the firm’s nightmare of 12 months

July 19, 2019

“Our faith that we are doing something positive was a bit crushed”

* Apple co-founder Steve Wozniak urges Facebook users to delete their accounts 

BBC cameras have been allowed inside the nerve centre at the heart of Facebook in California

Facebook staff have revealed the ‘painful’ impact of a nightmare year for the firm in which users had their data hacked, the company’s value plunged and the platform was widely accused of enabling fake news, online abuse and hate speech.

One Facebook insider told a BBC Two documentary that their faith that they were ‘doing something positive for the world’ was ‘a little bit crushed’ amid a series of scandals at the firm.

Another executive admitted on tonight’s Horizon programme, Inside The Social Network: Facebook’s Difficult Year, that she had not realised how hard it would be to tackle online abuse – a problem which the company’s tech wizards are now entrusting to artificial intelligence.

However, the Silicon Valley giant still plans to expand and make the network even more indispensable: pairing patients with blood donors, helping police to find missing children and using drones to send the internet to remote places.

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